Shipping policy

Shipping Policy
Last updated: October 2026

At HALMONT, every order is packed with care and shipped with tracking. Here is what to expect, from dispatch to delivery.

1. SHIPPING DESTINATIONS

We ship to most countries worldwide. If we cannot deliver to your address, you will see this at checkout.

2. PROCESSING TIME

Orders are processed within 1 to 3 business days. Orders placed on weekends or public holidays are processed on the next business day. Once your order is dispatched, you will receive an email with your tracking information.

3. ESTIMATED DELIVERY TIMES

Delivery times vary by destination and carrier. As a guide, counted from the dispatch date:

  • Estimated delivery: 8 to 12 business days worldwide.

These are estimates, not guarantees. If your order contains several items, they may ship from different locations and arrive in separate parcels, with separate tracking numbers.

4. SHIPPING COSTS

Shipping is free on all orders. If this ever changes for a specific destination, the shipping cost will be shown at checkout before you pay.

5. CUSTOMS, DUTIES, AND TAXES

Orders shipped internationally may be subject to import duties, taxes, or customs fees in your country. Where these are collected at checkout, they will be shown before you pay. Otherwise they are your responsibility and are charged by the carrier or customs authority on delivery.

6. WHEN DELIVERY MAY TAKE LONGER

Delivery can occasionally exceed these estimates due to:

  • Customs clearance and inspections.
  • Peak seasons and high demand.
  • Adverse weather or transport disruptions outside our control.
  • Remote or rural areas outside standard delivery routes.

7. TRACKING YOUR ORDER

Every order ships with tracking. Your tracking link is emailed to you once the order is dispatched. Please allow 2 to 3 business days for the first updates to appear.

8. CARRIERS

We work with trusted carriers selected by destination to ensure reliable delivery.

9. DELAYS, LOST, AND DAMAGED PARCELS

We are not responsible for delays caused by customs, carrier handling, or other factors outside our control, but we will always help you track and resolve any delivery issue. If your parcel is lost, or arrives damaged or incorrect, we will offer a replacement or a full refund, as set out in our Refund & Returns Policy. Contact us with your order number and we will investigate with the carrier.

10. INCORRECT OR INCOMPLETE ADDRESS

Please check your shipping address carefully at checkout. If you need to change your address, email us as soon as possible. We can only change it before the order is dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we can reship it once you cover the reshipping cost. If you prefer not to, we will refund the product price, minus the shipping costs already incurred.

11. RETURN SHIPPING

Information about returning an order, including who pays for return shipping, is set out in our Refund & Returns Policy. If your item arrives faulty, damaged, or incorrect, we cover the cost of the return.

12. CONTACT US

Questions about your shipment? Email us at support@halmont.com. We reply within 1 to 2 business days.

Sorezza LLC (d/b/a HALMONT)
30 N Gould St Ste R, Sheridan, WY 82801, United States