Refund policy

Refund & Returns Policy
Last updated: October 2026

We want you to be happy with your purchase. If something isn't right, we're here to help.

1. RETURN WINDOW

  • You may return most items within 30 days of delivery for a refund or exchange.
  • Customers in the European Union and United Kingdom have a legal right to withdraw from their purchase within 14 days of delivery, without giving a reason. Our 30-day window goes beyond this legal minimum.
  • If your order arrives in more than one shipment, the return window starts on the day you receive the last item.

2. HOW TO START A RETURN

Email us at support@halmont.com and include:

  • your order number and full name;
  • the item(s) you want to return;
  • the reason for your return;
  • photos, if the item is damaged, defective, or incorrect.

Please do not send anything back before we confirm your return. Our return address may be located outside your country, and it is only provided once your return has been approved. Parcels sent to any other address may not be accepted or refunded.

3. RETURN CONDITIONS

Returned items must be:

  • unused and in their original condition;
  • complete with all supplied accessories;
  • in their original packaging where reasonably possible.

Items that show signs of wear, damage, or careless handling may be refused or may receive a reduced refund. Please keep your proof of shipment, as the parcel remains your responsibility until it reaches us.

4. REFUND PROCESS

  • Refunds are issued to the original payment method.
  • Once we receive and inspect your return, we process your refund within 5 to 10 business days, and in any case within 14 days. Your bank or card provider may take additional time to show the credit.
  • For customers in the EU and UK, standard delivery costs are refunded when you exercise your legal right of withdrawal. For all other customers, original shipping fees are non-refundable unless the return is due to our error.
  • If you return an item because you changed your mind, return shipping costs are your responsibility. If the cost of returning an item is higher than its value, we may, at our discretion, offer a partial refund or ask you to keep the item.
  • If you are unsure about your ring size, contact us before ordering and we will help you choose.

5. CANCELLING BEFORE DISPATCH

You can cancel your order free of charge as long as it has not been dispatched. Email us as soon as possible. Once an order has been dispatched, please follow the return process above.

6. NON-RETURNABLE ITEMS

  • Gift cards.
  • Personalized or custom-made items.
  • Items marked as final sale at checkout.
  • Items returned after the applicable return window.
  • Items damaged through misuse, accidents, or normal wear (for example, natural fading of plating over time or exposure to perfumes, chlorine, or harsh chemicals).

7. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@halmont.com with your order number and clear photos of the item and the packaging. After reviewing your case, we will offer a replacement or a full refund at no extra cost to you, including return shipping where a return is required. In some cases we may ask you to keep the item instead of returning it.

This does not affect your statutory rights under the consumer law of your country.

8. DELAYED OR LOST ORDERS

If your order has not arrived within the estimated delivery window in our Shipping Policy, please contact us at support@halmont.com. Where tracking shows no movement or the parcel is lost, we will investigate with the carrier and offer a reshipment or a full refund.